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HyRoc Customer Service Information

  • Shipping & Delivery

    We deliver anywhere in the UK. Orders placed before midday Monday to Thursday are usually delivered the following day. Orders placed after midday on Thursday are delivered the following Tuesday. Alternatively, we can arrange a specific delivery date if required.

    Before noon and before 10.30am deliveries may also be specified at an additional charge.

    We do not currently ship internationally, but are happy to arrange a UK delivery for customers to export themselves.

  • Privacy & Security

    Any information collected from you is solely for the purpose of processing your order.

    We do not use your details for marketing purposes, or pass those details on to third party advertisers.

    We do not retain your financial information after the transaction is complete.

  • Returns Policy

    We will replace any goods that have arrived damaged via the next available delivery. We may require additional information, photographs, etc in order to process the return effectively. We cannot accept responsibility for over ordering, or ordering the wrong goods. In this instance goods may be returned at the customer’s expense for a refund less a 25% restocking fee. Please contact us directly on 01476 591650 regarding returns.